Shipping policy

Shipping Policy — BrendonStudio

1. Where We Ship
We ship across the United Kingdom, including the Scottish Highlands, the Islands, and Northern Ireland. For any question about your order, contact us at [costumer@brendonstudio.store].

2. How Your Order Is Fulfilled
Our items are shipped through our international fulfilment partners. Because your parcel travels internationally and clears customs before reaching you, delivery takes longer than a domestic-only order would. We're upfront about this so you know exactly what to expect.

3. Processing Time
Orders are prepared and dispatched within 1–3 business days of purchase.

4. Delivery Time
After dispatch, standard delivery to the UK typically takes 10–20 business days, depending on customs and your location. Most orders arrive within 2–4 weeks of the order date. Please allow the full window before reporting an issue — tracking can take a few days to show its first update after dispatch.

5. Shipping Costs
Free Standard Delivery (10–20 business days) — free on every order. We do not offer next-day or express delivery, as our international fulfilment cannot guarantee those timeframes.

6. Tracking
Once your order is dispatched, we email a tracking number to the address you provided at checkout, so you can follow your parcel at any time.

7. Customs & Import Charges
All applicable UK taxes and any customs duties are covered by us — you will not be asked to pay additional charges on delivery. In the rare event a carrier requests an unexpected payment, please contact us before paying anything and we will resolve it.

8. Risk of Loss
Under the Consumer Rights Act 2015, the goods remain our responsibility until they are delivered to you, or to a person or location you have designated to receive them.

9. Your Right to a Refund
In accordance with UK law, if your order has not been delivered within 30 days of purchase, you are entitled to a full refund. If you have any concern before that, contact us and we'll help resolve it.

10. Incorrect Address
Please double-check your delivery address at checkout. We cannot be held responsible for delays or losses caused by an incorrect or incomplete address.

11. Failed Delivery
If our carrier is unable to deliver, they will usually leave instructions for redelivery or collection at a local depot. Keeping your contact details accurate helps ensure a smooth delivery.

Contact: [costumer@brendonstudio.store]
Registered office: 247 Paintworks, Bath Road, Arnos Vale, Bristol, BS4 3AQ, United Kingdom.